Our client is a leading real estate company dedicated to providing exceptional services to our clients. We value customer satisfaction and strive to build long-lasting relationships with our clients. We are seeking a highly skilled and motivated Front Desk Officer to join our team.
The Front Desk Officer will be responsible for delivering top-notch service to our clients, ensuring their needs are met, and exceeding their expectations. This role involves providing support and guidance to clients throughout the entire process of buying, selling, or renting properties.
Location: Yaba Lagos
Mode of Work – Full time/Onsite
Key Responsibilities:
· Respond to client inquiries via phone, email, and in-person.
· Provide timely updates on property listings, transactions, and other relevant information.
· Offer detailed information about properties, including features, pricing, and location.
· Conduct property viewings and provide feedback to clients.
· Assist clients with paperwork, documentation, and other transaction-related tasks.
· Coordinate with agents, lawyers, and other stakeholders to facilitate smooth transactions.
· Address client concerns and resolve issues promptly and efficiently.
· Escalate complex issues to relevant teams or management as needed.
· Build strong relationships with clients, understanding their needs and preferences.
· Provide personalized support and recommendations to enhance client satisfaction.
· Maintain accurate records of client interactions, feedback, and transactions.
· Update CRM systems with client information and interaction history.
· Work closely with sales teams, agents, and other departments to ensure seamless client experiences.
· Share client feedback and insights to improve services and processes.
Qualification/Requirements:
· OND/NCE/BSc in Business, Marketing, Real Estate, or related field.
· Experience: Minimum 1-3 years of experience in Front Desk officer,
· Excellent communication and interpersonal skills.
· Strong problem-solving and negotiation skills.
· Ability to work in a fast-paced environment and manage multiple tasks..
· Understanding of the real estate industry, market trends, and regulations.
· Familiarity with property management software and tools.
Please Note- Candidate must reside at Yaba and its environs and must be able to commute easily to Yaba Lagos
Net Salary: N100, 000
Job Types: Full-time, Permanent, New grad
Pay: Up to ₦100,000.00 per month
Application Question(s):
- How many years of work experience do you have as front desk officer?
- Where is your location in Lagos?
- Kindly confirm that your salary expectation is 100,000 Naira ?
- Can you resume immediately?