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Customer Service Experience and Front Desk Officer
C3 Pictures Limited
Customer Service & Support
Lagos Full Time
Entertainment, Events & Sport NGN 75,000 - 150,000 Negotiable
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Job Summary
We are seeking dynamic Front Desk & Customer Experience Personnel to join our team. As the face of our company, you'll be responsible for providing exceptional customer service to our clients online & offline while managing front desk operations efficiently. This role requires keen attention to detail and excellent communication skills.
- Minimum Qualification : HND
- Experience Level : Entry level
- Experience Length : 2 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Greet and welcome clients and visitors warmly and professionally.
- Manage incoming calls and emails, directing inquiries to the appropriate departments or team members.
- Schedule client appointments and consultations with our photography team.
- Maintain a tidy and organized front desk area, ensuring a welcoming atmosphere for clients.
- Provide accurate information to clients regarding our photography packages, services, and pricing both onsite & online across our touchpoints.
- Assist in managing client bookings and maintaining our customer database.
- Address client concerns and inquiries promptly and professionally, striving to exceed their expectations.
- Collaborate closely with our photography team to ensure seamless communication and exceptional service delivery.
- Assist in administrative tasks such as filing, data entry, and inventory management as needed. Uphold the company's brand values and image at all times.
Requirements :
- Previous experience in a customer service or front desk role is preferred.
- Exceptional communication and interpersonal skills, with a friendly and approachable demeanor.
- Strong organizational abilities and attention to detail.
- Proficiency in basic computer skills (Microsoft Office & Google Suite).
- Ability to multitask and prioritize tasks in a fast-paced environment.
- A positive attitude and willingness to learn and grow within the company.
- Passion for delivering outstanding customer experiences and exceeding client expectations.
- Flexibility to work occasional evenings and weekends as required.
- The preferred candidate must be staying closer to the office at the Eleganza bus stop, Lekki-Ajah.
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