Today
Customer Support Staff
Afrocentric Global
Customer Service & Support
Rest of Nigeria (Nationwide) Full Time
Entertainment, Events & Sport NGN 150,000 - 250,000
Easy Apply
Job Summary
We are seeking a proactive and empathetic Customer Support Officer to handle inquiries, reg, assist talents and parents, manage feedback, and ensure excellent communication across all channels. This role is crucial to maintaining a smooth relationship with our members and the public, particularly during registrations, training, and showcase events.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Respond to inquiries via phone, email, and social media in a timely and professional manner
- Handle onboarding support for new applicants, including registration guidance and payment confirmation
- Provide accurate information about programs, academy sessions, events, and schedules
- Track and resolve complaints or issues from talents and parents
- Maintain proper records of interactions and escalate critical matters to the management
- Support physical and online profiling sessions and coordinate logistics communication when necessary
- Follow up with registered members regarding training, updates, and reminders
- Assist in organising parent communication, WhatsApp groups, and internal community engagement Monitor satisfaction and suggest improvements in the customer experience
Requirements:
- 3 years of experience is required
- B.Sc. Degree in a relevant course of study
Report job
