Overview:
In this role, you will respond to customer inquiries across email, chat, and phone, troubleshoot basic product or account issues, maintain accurate records of interactions, and escalate unresolved cases to the appropriate team
Responsibilities:
- Respond to customer inquiries and provide timely solutions
- Troubleshoot common issues or escalate where needed
- Document conversations and update help center resources
- Maintain a positive and helpful tone in all interactions
Requirements:
- Excellent written and verbal communication
- Empathy and patience in customer interactions
- Strong typing and multitasking ability
- Experience using support tools (e.g., Zendesk, Intercom) is a plus
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