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Customer Service Representative
Sofia Legal
Customer Service & Support
Lagos Full Time
IT & Telecoms NGN 75,000 - 150,000 Negotiable
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Job Summary
The Customer Service Representative will manage customer enquiries, ensuring prompt resolution of issues. They will serve as the primary liaison between customers and the technical team, fostering excellent customer relationships and ensuring satisfaction.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
- Working Hours : Rotating Schedule
Job Description/Requirements
Responsibilities:
- Serve as the first point of contact for customer inquiries.
- Handle complaints and resolve issues promptly with professionalism.
- Maintain an accurate and up-to-date customer database, log all interactions and resolutions.
- Follow up with customers to ensure satisfaction and loyalty.
- Escalate unresolved issues to higher management or technical teams when necessary
- Provide product/service information and guide customers through processes. Collaborate with the Technical team and marketing team to troubleshoot and resolve customer issues, ensuring minimal disruptions to services.
Requirements:
- 2 years experience
- Degree in a related field
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