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Customer Service Representative
Leatherlife Ventures
Human Resources
Lagos Part Time
Recruitment NGN 75,000 - 150,000
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Job Summary
Customer Service Representative serves as the primary point of contact between a company and its customers. The role focuses on providing assistance, handling inquiries, resolving complaints, and ensuring customer satisfaction while maintaining a positive brand image.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person.
- Provide accurate information about products, services, and policies.
- Handle and resolve customer complaints or escalate complex issues to the appropriate department.
- Process orders, applications, and transactions efficiently.
- Maintain customer records and update databases.
- Follow up with customers to ensure issues are resolved and satisfaction is achieved.
- Collect and analyze customer feedback to help improve products and services. Uphold company values in all interactions with customers.
Requirements:
- A minimum of 1 year of experience is required
- BSc. Degree in a relevant course of study
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