Job Summary
The Customer Service Operations Officer is responsible for ensuring customers enjoy a positive shopping experience by providing excellent service, handling inquiries and complaints, and supporting smooth day-to-day store operations. This role combines front-line customer engagement with back-end operational tasks such as coordinating with inventory staff, monitoring store cleanliness, and ensuring service standards are maintained.
Key Responsibilities
- Customer Service
- Welcome and engage customers warmly, assist with product selection, and provide accurate product information.
- Handle customer complaints, returns, and exchanges promptly in line with company policies.
- Ensure a fun, safe, and family-friendly shopping atmosphere that reflects the toy shop’s values.
- Operations Support
- Monitor store floor activities and ensure smooth customer flow.
- Collaborate with inventory officers to ensure popular toys are always well-stocked and displayed attractively.
- Support checkout operations by assisting with POS systems, cash handling, and queue management when necessary.
- Maintain accurate daily service logs and report recurring issues to management.
- Team Coordination
- Work closely with the customer service team to ensure shifts are adequately covered.
- Assist in training new customer service staff on store policies, customer interaction techniques, and product knowledge.
- Share feedback from customers to help improve service delivery and operational efficiency.
- Store Presentation & Compliance
- Ensure store sections are tidy, organized, and safe for children and families.
- Follow health, safety, and security guidelines in the store.
- Support in preparing for promotions, holiday displays, and special events.
Requirements
- OND/HND/Bachelor’s degree in any discipline (or relevant experience).
- 1–2 years of experience in retail, customer service, or sales (experience in a toy shop or family-oriented store is an advantage).
- Strong communication and interpersonal skills with a friendly, approachable demeanor.
- Ability to multitask, stay calm under pressure, and handle difficult customers professionally.
- Basic IT/computer skills (POS, MS Office).
- Flexibility to work weekends, holidays, and extended hours during peak seasons.
Key Competencies
- Customer-focused mindset
- Problem-solving and conflict resolution
- Teamwork and collaboration
- Attention to detail
- Time management
Job Type: Full-time
Pay: From ₦150,000.00 per month
Application Question(s):
- Where are you currently Located?
- Are you comfortable working on weekends?
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