Customer Service Officer

Nourie

At Nourie , we’re more than just a restaurant; we’re a place where great meals, warm hospitality, and memorable experiences come together. We are looking for a Customer Service Officer who will be the friendly face (and voice) of Nourie, ensuring our customers feel valued from the moment they connect with us.

What You’ll Do

• Be the first point of contact for customers across phone, email, social media, and in person.
• Handle inquiries, complaints, and feedback promptly and professionally.
• Process orders, refunds, and returns in line with company policy.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure satisfaction and encourage loyalty.
• Share feedback with the team to help improve our service and offerings.
Promote specials, new menu items, and events to our customers.

Requirements

• 1–3 years’ experience in customer service (hospitality, retail, or food service preferred).
• Excellent communication and problem-solving skills.
• Friendly, empathetic, and professional demeanor.
• Ability to work well under pressure in a fast-paced environment.
• Proficiency with customer service software, Microsoft Office tools, and other relevant systems.
A team player who truly enjoys helping people

Benefits

• A positive, growth-oriented work environment.
• Opportunities to learn and develop in the hospitality industry.
• Staff discounts on food and beverages.
• Be part of a brand that values creativity, passion, and customer satisfaction.

If you’re passionate about creating great customer experiences and want to be part of a dynamic, growing team, we’d love to hear from you!

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