IO Furniture is looking to hire a Client and Project Operations Lead. The Client & Project Operations Lead plays a central role in managing the seamless execution of design projects, ensuring excellent client relationships while maintaining the operational backbone of the design studio. This role merges project execution, client servicing, and administrative coordination into one function to ensure efficiency, alignment, and quality delivery from concept to completion.
Compensation: N800,000 – N900,000
Location: Lagos
Reporting Line: Managing Director / Creative Director
Essential Job Functions
- Serve as the primary liaison between high-value clients and internal design/project teams.
- Oversee project kickoff, schedule tracking, resource planning, and client communication from start to handover.
- Coordinate designers, vendors, and site teams for smooth project execution.
- Prepare client presentations, meeting notes, and status reports with updates on timelines, design approvals, and challenges.
- Ensure compliance with budget, design brief, and quality expectations at every stage.
- Maintain a well-documented and structured project database (files, drawings, invoices, contracts).
- Track procurement and deliveries; liaise with logistics and installation leads for timely execution.
- Attend project sites for supervision, walkthroughs, and client meetings during key phases.
- Resolve client escalations promptly and ensure high service standards throughout the design journey.
- Support HR and operations with onboarding, scheduling, and task tracking for internal teams.
Required Skills
- Strong background in interior design, architecture project coordination, or studio operations.
- Excellent client communication, presentation, and interpersonal skills.
- Organized and analytical with strong follow-through and time management.
- Proficiency in Microsoft Office, Google Workspace, and CRM tools (e.g., Zoho).
- Working knowledge of AutoCAD, SketchUp, or Revit is an added advantage.
- Ability to manage multiple deadlines and priorities across teams and sites.
- Positive attitude, high emotional intelligence, and professional discretion.
Qualification
- Bachelor’s degree in Architecture, Interior Design, Business Administration, or a related field.
- 5+ years of relevant experience in client servicing, design coordination, or operations within interior design or construction.
Tagged as: interior design jobs, project management, project planning, project scheduling
Job Type: Full-time
Pay: ₦800,000.00 - ₦900,000.00 per month