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Travel Agency Manager
JV Management Consulting ltd
Management & Business Development
Lagos Full Time
Confidential
- Minimum Qualification :
Job Description/Requirements
Job Summary:
We are looking for a detail-oriented and customer-focused Ticketer to join our client’s travel agency team. The ideal candidate will be responsible for issuing flight tickets, managing bookings, and providing accurate travel information to clients. Experience with Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo is highly preferred.
Key Responsibilities:
- Issue domestic and international flight tickets using GDS platforms (e.g., Amadeus, Sabre, Galileo).
- Make and manage accurate flight and travel reservations based on client needs.
- Handle ticket reissues, cancellations, date changes, and process refunds as required.
- Provide professional customer service via phone, email, or in person.
- Advise clients on travel documentation, visa requirements, and airline policies.
- Communicate fare rules, penalties, and itinerary changes clearly to clients.
- Maintain accurate booking records, invoices, and client information.
- Coordinate with airlines and travel service providers to confirm bookings.
- Upsell additional services such as hotel bookings, car rentals, and travel insurance.
. Stay updated on airline fares, promotions, and industry trends.
Requirements:
- Proven experience as a Ticketer or in a similar role within the travel industry
- Proficiency in at least one GDS platform (e.g., Amadeus, Sabre, or Galileo).
- Strong knowledge of airline fare rules, ticketing procedures, and reservation systems.
- Excellent communication and customer service skills.
- Ability to handle booking changes, cancellations, and refund processes efficiently.
- Strong attention to detail and accuracy in data entry.
- Good organizational and multitasking skills.
- Familiarity with international travel documentation and visa processes.
- Ability to work under pressure and meet deadlines.
- Minimum of OND/HND/BSc in Travel & Tourism, Hospitality, or related field (preferred). Proximity to location is important.
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