Job Summary
As the first point of contact for clients, partners, and guests at Royeli Tours and Travels, you will play a crucial role in representing the company’s warmth, professionalism, and commitment to customer satisfaction. Your role is to ensure a welcoming environment while efficiently managing front desk operations. You are not just a receptionist, you are the face of our brand, supporting our mission to make every travel experience seamless and memorable.
Job Responsibilities
Client & Visitor Management
- Greet and welcome walk-in clients, guests, and partners with a warm and professional attitude.
- Serve as the first point of contact, ensuring visitors feel comfortable and attended to.
- Maintain a clean, organized, and inviting reception area at all times.
- Offer refreshments and support while clients wait, if applicable.
Communication Handling
- Answer all incoming phone calls promptly and professionally.
- Respond to basic inquiries about Royeli's services, tour packages, and travel solutions.
- Transfer calls to the appropriate departments or team members efficiently.
- Manage general emails and ensure prompt follow-up or forwarding.
Administrative Support
- Schedule, confirm, and manage internal and external appointments.
- Assist with clerical tasks such as photocopying, scanning, filing, and data entry.
- Support the HR Officer and other staff members in day-to-day administrative tasks.
- Handle courier services, incoming mail, and document dispatch.
Record Keeping & Reporting
- Maintain a daily log of visitor activity, inquiries received, and follow-up status.
- Submit weekly reports on visitor traffic and front desk activity to the HR Officer.
- Maintain a database of frequently asked questions and standard replies to improve response efficiency.
Travel Service Familiarization
- Stay updated on Royeli’s latest tours, packages, destinations, promos, and pricing.
- Attend occasional internal training sessions to better understand travel operations and client needs.
Job Requirements
- Minimum qualification of HND or BSc in any relevant field.
- 1–2 years proven experience in a front desk, receptionist, or customer service role; preferably in a travel agency, hotel, airline office, or hospitality environment.
- Strong interpersonal skills with a naturally warm, welcoming, and professional demeanor.
- Excellent communication skills (both verbal and written) tailored to interacting with local and international clients.
- Confident and clear telephone etiquette.
- Good knowledge of customer service practices, especially within a client-facing business.
- Proficiency in Microsoft Office Suite (Word and Excel) Google Workspace, and ability to learn booking or CRM software.
- Basic knowledge of travel and tourism processes such as booking, itinerary planning, visa support, etc., is a plus.
- Ability to multitask, prioritize tasks, and handle pressure in a fast-paced environment.
- Professional appearance and grooming, reflecting the image and brand of Royeli Tours and Travels.
- Excellent organizational and time-management skills.
- High level of attention to detail, accuracy, and confidentiality.
- Willingness to learn about Royeli’s services, packages, and destinations to better inform walk-in clients.
- Team-oriented mindset with a flexible and proactive approach to supporting internal teams.
Job Type: Full-time
Pay: ₦100,000.00 - ₦150,000.00 per month