Today
Social Media Community Engagement Associate
Kenkeputa
Marketing & Communications
Remote (Work From Home) Internship & Graduate
Advertising, Media & Communications NGN 75,000 - 150,000
Easy Apply
Job Summary
We are looking for a passionate and creative Social Media Community Engagement Associate to join our team. In this role, you will be responsible for engaging with potential users across various social media platforms, sparking conversations, building brand trust, and driving app downloads and active usage. You will serve as the online voice of our brand; proactively engaging communities, responding to comments and messages, and creating interactive campaigns that attract and retain users.
- Minimum Qualification : High School (S.S.C.E)
- Experience Level : Internship & Graduate
- Experience Length : No Experience/Less than 1 year
Job Description/Requirements
Responsibilities:
- Engage with potential and existing users across social media channels (comments, DMs, groups, forums, mentions, hashtags, etc.).
- Drive meaningful conversations that increase brand visibility, app awareness, and downloads.
- Monitor and respond to inquiries, feedback, and conversations in a timely and professional manner.
- Create and execute interactive content (polls, Q&As, challenges, contests, giveaways) that encourage engagement and user participation.
- Identify opportunities to join trending conversations relevant to our audience.
- Collaborate with the marketing team to align engagement efforts with campaign goals.
- Track, measure, and report engagement metrics (community growth, engagement rate, click-throughs, conversions to downloads).
- Build and maintain relationships with influencers, micro-communities, and potential brand advocates. Provide insights from community interactions to improve product, marketing, and user experience.
Requirements:
- Proven experience in social media management, community engagement, or related role.
- Strong understanding of social platforms (Instagram, Twitter/X, Facebook, TikTok, LinkedIn, YouTube, etc.) and community-building best practices.
- Excellent communication and interpersonal skills; ability to write engaging, on-brand copy.
- Creative thinker with a knack for starting and sustaining conversations.
- Ability to multitask, prioritise, and adapt in a fast-paced environment. Passion for digital communities, apps, and user engagement.
Nice-to-Have:
- Experience running social campaigns that drove measurable user growth.
- Basic design skills (Canva, Photoshop, or similar tools) to create engaging visuals.
- Understanding of app marketing and user acquisition strategies.
- Previous experience in a startup or tech environment.
- Familiarity with social media analytics and tracking tools (e.g., Meta Business Suite, Hootsuite, Buffer, Sprout, etc.).