Applicants must reside in the following areas:
1. Oniru
2. Lekki Phase 1
3. Marwa
4. Elf Bus-stop
5. Ikate Elegushi
You will not be considered for the role if you live outside the above specified areas.
Key Responsibilities:
- Order Processing and Management: Process customer orders, ensuring accuracy and timely delivery.
- Inventory Management: Monitor stock levels, ensure timely replenishment, and maintain accurate records.
- Coordination: Coordinate with warehouse, logistics, and delivery partners to streamline the fulfillment process.
- Issue Resolution: Resolve order fulfillment issues, such as delays, damaged items, or incorrect deliveries.
- Performance Monitoring: Track key performance indicators (KPIs) like order accuracy and fulfillment time.
- Quality Control: Implement and maintain quality control processes to ensure accurate and efficient order fulfillment.
- Data Analysis: Generate reports on order fulfillment KPIs and performance metrics.
Skills and Qualifications:
- Strong organizational and time management skills.
- Attention to detail and accuracy.
- Problem-solving abilities.
- Communication and interpersonal skills.
- Familiarity with inventory management systems and software.
- Experience in logistics, warehousing, or customer service.
Example Scenarios:
- Resolving a Delivery Delay:If a customer reports a delay, the officer would investigate the reason, update the manager on the situation, and work with the delivery partner to resolve the issue.
- Managing an Inventory Shortage:If a product is out of stock, the officer would notify relevant parties, explore alternative solutions, and ensure the customer is informed of the delay or alternative options.
- Improving Fulfillment Accuracy:The officer would identify areas where errors occur, implement quality control measures, and track performance to ensure improvement.
Job Type: Permanent
Pay: ₦90,000.00 - ₦110,000.00 per month
Location:
- Lekki (Required)