Information Technology Manager

Mozisha

Software & Data

About the Role

We’re hiring a proactive and technically adept IT Manager to support our growing remote team. In this role, you’ll manage IT operations across systems like Google Workspace, Microsoft 365, Okta, and VPNs —ensuring our distributed workforce is set up for success from Day 1. You’ll take full ownership of IT onboarding, troubleshooting, and documentation: building systems that scale, resolving technical issues quickly, and maintaining a high bar for clarity and user experience.

The ideal candidate is a self-starter who brings initiative, and excellent communication skills . You should be just as comfortable solving a SharePoint glitch as you are writing SOPs or resetting a Microsoft password—and you must have experience supporting U.S.-based teams in a fast-moving startup environment.

Perks & Benefits

Up to 14 days paid time off annually, from day 1
Paid time off for Philippine Regular Holidays
100% remote – work from anywhere
Be part of meaningful, high-impact international projects
• Work with a fast-moving, creative team where your ideas matter

✅ What You’ll Be Doing

• Manage account provisioning and access for Google Workspace, Microsoft 365, Okta, VPNs, and other tools
• Own and optimize Okta configuration for seamless onboarding and offboarding workflows
• Troubleshoot VPN issues , especially offshore setups accessing U.S. networks and health platforms
• Provide remote support for device troubleshooting (Mac & Windows) and software issues
• Develop, update, and organize SOPs for IT setup, device management, and recurring tech support processes
• Resolve common platform issues, including SharePoint live spreadsheet sync , password resets, and access permissions
• Support MDM configurations and ensure devices meet security compliance
• Assist with access and troubleshooting on U.S. healthcare platforms such as Waystar, Availity, HCHB, Cigna (a bonus, not a must-have)
• Example Scenarios:
• A new virtual assistant can’t access a U.S. health insurer’s site—you're on it, diagnosing and fixing a VPN misconfiguration.
• A team member needs urgent access to their Microsoft Office account—password reset and access restored in minutes.
• SharePoint live syncing is down for a distributed team—you're already troubleshooting version conflicts or cache issues.
You refine the IT onboarding SOP so new hires can self-onboard with minimal friction and zero confusion.

Who You Are

• Startup experience is required —you thrive in dynamic, fast-paced environments
• Proven experience managing IT systems for remote or distributed teams
• Hands-on expertise with Google Workspace, Microsoft 365, Okta, and VPNs
• Comfortable supporting both Mac and Windows users
• Strong communicator— clear, calm, and solution-oriented , especially under pressure
• Excellent documentation habits and ability to build scalable IT systems
• Proactive and resourceful— you take initiative and look for ways to improve things without needing to be micromanaged
• Comfortable resolving SharePoint collaboration issues in real-time

Bonus Points

• Experience managing access or troubleshooting for U.S. healthcare platforms (e.g., Waystar, Availity, HCHB, Cigna)
• Familiarity with MDM solutions and remote device management
Basic knowledge of automation tools or scripting (for scaling IT tasks)

NB: Only shortlisted candidates will be contacted

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