Information Technology Operations Specialist

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Software & Data

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About the Rol e

The IT Operations Specialist is responsible for the day-to-day management and maintenance of an organization's IT infrastructure. This includes monitoring systems, troubleshooting issues, and implementing solutions to ensure optimal performance and availability. The specialist plays a key role in supporting end-users, managing hardware and software, and upholding security standard

Responsibilites.

• System Monitoring and Maintena nce: Monitor the performance and health of servers, networks, and applications. Perform routine maintenance tasks, such as patching and updates, to ensure all systems are secure and up-to-d
• ate.Troubleshooting and Supp ort: Act as a first responder for IT-related issues. Diagnose and resolve hardware, software, and network problems in a timely manner. Provide technical support and guidance to employees, both in person and remot
• ely.Infrastructure Managem ent: Assist in the installation, configuration, and maintenance of IT equipment, including desktops, laptops, printers, and mobile devices. Manage user accounts, permissions, and access rig
• hts.Security and Complia nce: Adhere to and enforce security policies and procedures. Assist in performing regular security audits and vulnerability assessments. Ensure data backups are performed and can be restored successfu
• lly.Documentation and Report ing: Maintain detailed records of IT assets, support tickets, and troubleshooting procedures. Create and update documentation for systems and processes to facilitate knowledge sharing within the IT t
  

Qualifications

• Educ ation: A bachelor's degree in Information Technology, Computer Science, or a related field is preferred. Relevant professional certifications (e.g., CompTIA A+, Network+, or Microsoft Certified: Azure Administrator Associate) are a
• plus.Exper ience: 2-4 years of experience in an IT support or operations role. Proven experience with network administration, system monitoring tools, and help desk sof
  

Required Skills

• Strong problem-solving and critical thinking ab
• ilities.Excellent communication and interpersonal
• skills.Proficiency in operating systems (Windows, macOS, Linux) and familiarity with cloud services (AWS, Azure) is highly de
sirable.Knowledge of scripting languages like PowerShell or Python is

Preferr ed Skills

• A customer-focused attitude with a commitment to providing high-qualit
• y service.The ability to work independently and as part of a team in a fast-paced en
vironment.Strong organizational skills and attention

to detail.

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