- Ensure the effective implementation of all agreed shared services function in DCP HQ and reporting same to the Head, Admi. & Services.
- This includes but not limited to; Medical /HMO Scheme Management for DCP Nigeria staff, Creche Management, Expatriate Leave Management, International & Local Travel Management and Year end activities for DCP HQ employees.
Key Duties and Responsibilities
- Support in the development of standard operating policy and procedure documents for all functions related to shared services,
- Actively engage in the implementation of the approved operational plans and programs to facilitate the realization of the department’s objectives within the shared services function.
- Communicate the plans and programs to HOD and ensure mutual understanding of roles, responsibilities, and accountabilities.
- Manage relationships with the approved vendors within the shared services function and ensure adherence to Service Level Agreements (SLA’s) and value for DCP Head office
- Ensure the seamless and effective provision of best-in-class HMO services for all DCP Nigeria staff
- Collation of DCP Nigeria & DC Transport staff biodata for monthly updates with registered HMO service providers.
- Collation of all DCP Nigeria & DC Transport exited staff monthly, with timely report of same to the HMO’s.
- Error free reconciliation of HMO vendor bills on a monthly and quarterly basis.
- Liaise with other colleagues within HAM & Admin. Function to ensure effective service delivery.
- Ensure the effective processing of all Expatriate staff leaves, and safe keeping / tracking of the activities for all Nigeria locations.
- Ensure the effective processing of International and Local Travel for staff at all Nigeria locations, and safe keeping / tracking of the activities.
- Ensure timely and prompt estimations and calculations of all expenses associated with the role.
- Liaise with the HOD, ICU and Finance functions to ensure accurate and timely payments, reconciliations, and retirements of all applicable shared services transactions.
- Coordinate and review all Creche operations and liaise with all stakeholders (Vendors, Child Care Managers etc.) to ensure the seamless and effective operation of the Creche facility.
- Collate reports on all shared services operations and timely reporting of same to HOD.
- Ensure the effective planning and coordination of DCP HQ year end activities, with a view to creating satisfactory performance of the HAM & Admin unit on the minds of DCP HQ staff.
- Perform other duties as assigned by the Head Admin & Shared Services.
Education and Work Experience
- Bachelor’s Degree or its equivalent in any discipline, preferably in the Social Sciences.
- Minimum of Ten (10) years of relevant experience.
- Post graduate degree in Business Administration/Management Sciences or related discipline.
Skills and Competencies:
- Basic understanding of trends, challenges, opportunities, regulations, and legislation relating to the cement manufacturing industry.
- Good understanding of DCP’s business operations and Shared Services Operations for a matrix organization.
- Considerable leadership and people management skills.
- Good problem analysis and solving skills.
- Excellent negotiation skills.
- Good communication skills
- Very good relationship management and networking skills.
- Ability to manage multiple priorities.