- We are seeking a highly skilled and motivated Front Desk Officer to manage our front desk operations.
- The successful candidate will be responsible for providing exceptional customer service, handling visitor registrations, and ensuring a smooth and efficient experience for clients, visitors, and employees.
Key Responsibilities
- Provide exceptional customer service, ensuring that all guests feel welcome and valued.
- Manage the front desk, handling guest registrations, check-ins, and check-outs.
- Handle room assignments, key card management, and guest requests.
- Maintain accurate records of guest interactions, including complaints and compliments.
- Receive and direct visitors, clients, and employees to the relevant personnel or departments.
- Manage and maintain the reception area, ensuring it is clean, organized, and reflects the company's image.
- Answer and direct phone calls, respond to emails, and handle other forms of communication.
- Collaborate with other departments to ensure seamless communication and exceptional customer service.
- Maintain a clean and organized front desk area, adhering to company standards.
- Develop and maintain knowledge of hotel services, amenities, and local attractions.
- Provide administrative support to the team, including tasks such as photocopying, scanning, and binding documents.
- Manage and maintain records, files, and databases, ensuring accuracy and confidentiality.
- Handle mail and packages, including receiving, sorting, and distributing them to the relevant personnel.
- Provide information and assistance to clients, visitors, and employees, responding to their queries and resolving issues.
- Maintain a high level of customer service, ensuring that all interactions are professional, friendly, and courteous.
- Perform other administrative tasks as required, such as ordering supplies, managing the office calendar, and coordinating meetings and events.
Key Criteria
- HND or Bachelor's Degree in Hospitality Management, Business Administration, or related field.
- Minimum of 2 years of experience in a front desk or customer service role, preferably in the hospitality industry.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment.
What We Offer
- Competitive Salary: N100,000 - N150,000 monthly.
- Opportunity to work with a leading hospitality company.
- Collaborative, dynamic, and supportive work environment.
- Development and training opportunities.
- Recognition and rewards for outstanding performance.
Method of Application
Interested and qualified candidates should send their CV to: hr@casalavoro.net using "Front Desk Officer" as the subject of the email.