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Customer Support Personnel
Nubia Integrated Mega Technology Ltd
Customer Service & Support
Enugu Full Time
IT & Telecoms NGN 75,000 - 150,000
Easy Apply
Job Summary
We are looking for a friendly, organized, and customer-focused individual to serve as both our Customer Support Personnel and Front Desk Officer. This role is the first point of contact for our customers, visitors, and partners, whether in person, by phone, or online.
- Minimum Qualification : OND
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Respond promptly to customer inquiries via phone, email, and in person.
- Resolve product/service issues by clarifying complaints, determining causes, and providing solutions.
- Maintain customer records and update information in the system.
- Provide accurate information about company products, services, and policies.
- Escalate complex issues to the appropriate departments.
- Answer, screen, and forward incoming calls.
- Handle and record incoming/outgoing mail and deliveries. Provide administrative support to other departments as needed.
Requirements:
- Bachelor’s degree or equivalent experience in Business, Communications, or related field.
- Proven experience in customer support, front desk, or administrative roles.
- Strong communication and interpersonal skills.
- Good problem-solving and conflict resolution abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic customer support software/CRM. Ability to multitask and remain calm under pressure.
Skills & Attributes
- Excellent verbal and written communication skills.
- Professional appearance and positive attitude.
- Strong organizational skills and attention to detail.
- Empathy and patience in handling customers.
- Ability to work independently and in a team.