We are seeking a Sales and Customer Support/ Logistics Representative who will serve as the face of the company. This person will work directly with customers to take orders, respond to inquiries, and provide additional support as needed to ensure an excellent customer experience.
Responsibilities
- Respond promptly to customer inquiries across various channels (e.g., WhatsApp, social media, email, phone).
- Acknowledge and resolve customer complaints professionally and efficiently.
- Maintain in-depth knowledge of the company's products to provide accurate information and resolve issues.
- Ensure all customer orders are accurately processes an followed through to completion.
- Keep detailed records of customer interactions, transactions, feedback, and complaints.
- Maintain a positive, courteous, empathetic, and professional attitude at all times.
Requirements
- Bachelor's degree with a minimum of 2 years post-NYSC work experience.
- Must have completed the National Youth Service Corps (NYSC).
- Must reside in or around Yaba, Lagos.
- Proven experience in customer support or sales-related role.
- Must speak and write fluent, clear English.
- Must be between 24-30 years of age
- Must be proficient with laptop use and basic digital tools.
- Willingness to work some weekends and public holidays.
- Required to work from the office 23 days per month.
Must be interested in a long-term role with the company.
Job Types: Full-time, Permanent, New grad
Pay: ₦100,000.00 per month
Education:
- Undergraduate (Preferred)
Experience:
- Customer Support: 2 years (Required)
Location:
- Yaba (Required)