- As a Customer Service Supervisor, you'll oversee daily front desk operations, manage patient relationships, and ensure excellent customer service.
- You'll lead a team of customer service representatives, providing guidance and support to ensure our clinic's high standards are met.
Responsibilities
- Supervise and train customer service representatives.
- Manage patient scheduling, billing, and inquiries.
- Ensure excellent customer service and patient satisfaction.
- Resolve patient complaints and concerns.
- Collaborate with dental staff to ensure smooth clinic operations.
- Develop and implement customer service policies and procedures.
Requirements
- Candidates should possess relevant qualifications.
- At least 2 years of experience in customer service or front desk operations in the health sector.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Knowledge of dental clinic operations is an advantage.
What We Offer
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and growing clinic.
- Collaborative and supportive work environment.
Method of Application
Interested and qualified candidates should send their CV / Resume and Cover Letter to: humanresources@beaconhillsmile.com and: recrutiment@beaconhillsmile.com using the Job Position as the subject of the email.
Note: We look forward to hearing from you!