KIYIX is a recruitment/HR consulting firm and our goal is to to help create one million jobs in Nigeria by 2030. At Kiyix recruitment hub, we help make recruitment a stress-free experience for both the employer and the potential job seekers.
We are recruiting to fill the position below:
Job Position: Head of Customer Service
Job Location: Mushin, Lagos
Employment Type: Full-time
Job Description
- We're seeking an experienced Head of Customer Service to lead our customer service team, driving customer satisfaction and loyalty.
Key Responsibilities
- Develop and implement customer service strategies to drive customer satisfaction and loyalty
- Lead and manage a team of customer service professionals, providing coaching, guidance, and support
- Collaborate with cross-functional teams to resolve customer complaints and concerns
- Analyze customer feedback and data to identify trends and areas for improvement
- Develop and manage customer service metrics, reports, and dashboards.
Requirements
The ideal candidate will have:
- 8-12 years of post-qualification experience in customer service, preferably in the FMCG sector
- Proven track record of leading high-performing customer service teams
- Strong understanding of customer service principles, practices, and technologies
- Excellent communication, interpersonal, and problem-solving skills
Salary
N200,000 - N250,000 / month.
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a dynamic team
- Career growth and development opportunities
Method of Application
Interested and qualified candidates should send their Resume and cover letter to: kicvacancy@gmail.com using the Job Position as the subject of the email.
Note: For more enquires send message via WhatsApp to 09063916949.