Customer Service Specialist

Tradev Markets Ltd

Customer Service & Support

• Handle customer complaints effectively, provide appropriate solutions and alternatives within designated timeframes, and ensure follow-up for resolution.
• Verify the original data certificates of customers.
• Communicate effectively over chat messages, understanding customer needs, guiding them, and resolving their issues.
• Organize daily communication result records.
• Respond to customer email messages.
• Provide personalized customer support, troubleshoot issues, and offer solutions via email, chat, and other communication channels.
• Track, prioritize, and close customer requests while maintaining clear, concise, and helpful notes within the platform.
• Collaborate with other departments to escalate and resolve complex issues when necessary.
Analyze customer feedback to improve service processes and enhance overall customer satisfaction.

Requirements:

• Ability to work responsibly under pressure in a fast-paced environment.
• Friendly personality and positive work attitude.
• Proficient in communicating professionally in English.
• Previous experience in a fintech company is essential.
• Knowledge of Forex and Cryptocurrency is required.
• Experience working in apps or internet companies is advantageous.
• Strong self-learning ability.
• Proficient in Microsoft Excel.
• Fast typing skills.
• Strong communication skills and the ability to convey information clearly and empathetically.
• Ability to multitask, prioritize, and manage time effectively.
• A problem-solver with a positive attitude and a passion for helping customers.
• Attention to detail with strong organizational skills.
• Willingness to work rolling shifts (day/night shifts).
• Availability for night shifts from 18:00 to 03:00 (WAT).
Access to a personal computer or laptop is mandatory.

Benefit (After probation):

• Quarter bonus based on performance
• Weekly bonus based on performance
Transportation subsidies