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Customer Service Representative
NG44 Consulting Ltd
Customer Service & Support
Lagos Full Time
Recruitment NGN 150,000 - 250,000
Easy Apply
Job Summary
A Customer Service Representative (CSR) interacts with customers to provide information, resolve issues, and ensure customer satisfaction with a company's products or services.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Responsibilities:
Customer Interactions :
- Respond to customer inquiries via phone, email, chat, or in-person.
- Address customer concerns, complaints, or issues professionally. Provide accurate information about products/services.
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Issue Resolution :
- Resolve customer problems efficiently and effectively. Escalate complex issues to supervisors or relevant teams when necessary.
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Customer Feedback :
- Gather customer feedback to improve products/services. Document interactions and feedback for future reference.
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Process Transactions or Requests :
- Handle transactions like orders, returns, or exchanges as needed. Assist with customer requests related to accounts or services.
Collaboration :
Work with other teams (e.g., sales, operations) to resolve customer issues.Requirements:
- High school diploma or equivalent; some positions may require a degree.
- Excellent communication and interpersonal skills.
- Customer service experience is preferred in some roles.
- Ability to handle stressful situations professionally.
- Basic computer skills for using CRM systems or other software.