Travel Operations Intern

Recruit Consult

Job Summary

As a Travel Operations Intern at Royeli Tours and Travel, you’ll play a key support role in ensuring smooth coordination of our day-to-day travel services. You’ll assist in booking logistics, client support, tour package execution, and vendor follow-ups. This internship offers you hands-on experience in the travel and tourism industry with exposure to both local and international operations. You’ll be trained and guided to grow your skills in client handling, itinerary planning, and back-end travel processes.

Responsibilities

Client Booking Support

• Assist with booking flights, hotels, tours, and other travel services for clients.
• Double-check availability and pricing before confirming bookings.

Vendor & Partner Coordination

• Follow up with airlines, hotels, and local/international tour partners to confirm arrangements.
• Help build and maintain a vendor database with updated contact details.

Itinerary & Document Preparation

• Help draft personalized travel itineraries based on client requests.
• Prepare and organize travel documents such as tickets, visas, hotel confirmations, and insurance.

Client Communication

• Respond to client inquiries via phone, email, or WhatsApp promptly.
• Send booking updates, confirmations, and reminders to clients.

Payment & Record Tracking

• Keep records of payments, invoices, and receipts under the supervision of the team.
• Update internal spreadsheets to track progress.

Issue Resolution

• Support in handling changes, cancellations, or emergency client issues.
• Escalate unresolved issues to the Travel Operations Manager promptly.

Professional Conduct

• Represent Royeli Tours and Travel with professionalism in all interactions.
Follow internal guidelines and instructions from your supervisor diligently.

Requirements

• Currently enrolled in or recently graduated from a Tourism program.
• Strong interest in the travel and tourism industry
• Basic knowledge of travel booking tools (Amadeus, Sabre, or similar) is an advantage
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Ability to work well under pressure and manage time effectively
Proficient in Microsoft Office Suite (Excel, Word).

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