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Ticket Officer
Stride Recruitment Limited
Admin & Office
Lagos Full Time
Tourism & Travel NGN 150,000 - 250,000
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Job Summary
The Ticket Officer is responsible for managing and coordinating ticket-related activities, providing excellent customer service, and ensuring timely resolution of customer queries.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Manage ticket bookings, cancellations, and modifications
- Respond to customer queries and resolve issues in a timely manner
- Coordinate with airlines, travel agents, and other stakeholders
- Ensure accurate and efficient processing of ticket-related transactions
- Maintain records and databases of ticket bookings and customer interactions Collaborate with team members to achieve sales targets and customer satisfaction goals
Requirements:
- Strong communication and interpersonal skills
- Ability to work under pressure and manage multiple tasks
- Proficiency in ticketing software and systems (e.g., Amadeus, Sabre)
- Attention to detail and accuracy in processing transactions
- Excellent problem-solving and conflict resolution skills
- Ability to work in a team environment and meet sales targets
- Relevant experience in ticketing, customer service, or the travel industry
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