Job Summary: Oversee daily business operations, delegate tasks to staff, and resolve operational challenges during shifts. Ensure customer satisfaction, compliance with safety regulations, and smooth coordination among employees.
Job Responsibilities:
- Assign and supervise staff tasks.
- Maintain inventory levels and order supplies as needed.
- Manage dining reservations and shift coverage arrangements.
- Support staff in resolving on-the-job challenges.
- Track daily expenses and revenues.
- Balance cash registers at the end of shifts.
- Coordinate with suppliers for order deliveries.
- Handle customer complaints professionally.
- Open or close the restaurant when assigned.
- Report pending tasks and needs to the next Shift Manager.
- Identify maintenance and training needs.
Job Requirements (Qualifications / Experience / Skills):
- Minimum of HND/B.Sc. in Hospitality, Restaurant Management, Business Administration, or related field.
- At least 2 years’ experience in supervisory or management roles.
- Proven experience as a Shift Manager or in a similar restaurant role.
- Solid understanding of restaurant operations, including reservations and payment systems.
- Willingness to work varied shifts, including weekends.
- Basic knowledge of bookkeeping.
- Strong organizational and team management skills.
- Professional approach to customer service.
Proficiency in using PC applications.
Job Type: Full-time
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