Service Operations Engineer

HENRIKEN CONSULTING

Engineering & Technology

Company Description

Henriken Consulting Limited (HCL) is a human capital management and development organization providing services to individuals, SME’s, large corporations, and public institutions across Africa, USA, UK, and Canada. The HCL team comprises young, innovative talents dedicated to delivering exceptional support and high-quality services. The company aims to be the leading People and Business Management support firm by fostering brilliance in educational training and overall business performance.

Role Description

Our Client seeking for a dedicated and result-oriented IT Support Officer who will assist the company in all related IT Support to customers. The ideal candidate should have experience in Windows and Linux Essentials, PowerShell Programming, Python Programming, and SQL

Programming.

RESPONSIBILITIES

• Attend to all issues escalated by the users (via email, remedy & WhatsApp channel, and other escalation channels)

• Ensure all issues & complaints are resolved promptly

• Attend all telephone escalations, attend daily incident meetings & site visits with the customer experience team and business Relationship management team

• Conduct daily health checks on the application & prepare weekly reports

• Be available remotely to support & resolve customers' issues that come up during off-work periods (weekends & after daily COB)

• Conduct training on application usage

• All other responsibilities assigned to you by your Manager
  

PII DATA PROCESSOR RESPONSIBILITIES

• Design, create, and implement IT processes and systems that would enable the data controller to gather personal data.

Use tools and strategies to gather personal data. Implement security measures that would safeguard personal data.

• Store personal data gathered by the data controller.

• Transfer PII data from the data controller to another organization and vice versa.
  

REQUIREMENTS

• B.Eng/B.Sc. Degree from a reputable institution/university

Proven work experience as an IT Support Officer Experience with Windows and Linux Essentials

• Basic Programming knowledge (Powershell and Python)

• Familiar with database systems, e.g (SQL)

• Good Customer relationship experience

• Problem-solving skills and ability to work under pressure

• Strong time management and organizational skills

• Strong ownership mindset

• Excellence driven

• Good Attention to detail
  

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