Operations Engineer

Interswitch Group

About Interswitch

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organizations on a timely and consistent basis. Our vision is to build an Africa where payment is a seamless part of everyday life.

Job Purpose

To deliver standard business operations services to retain existing customers in relation to Incident resolution, Problem reporting, Event Monitoring, Implementation & Configuration on Applications.

Key Responsibilities

Incident Resolution

Shall ensure that all 1st level incidents logged are resolved with a view to meeting set SLA/Customer satisfaction while liaising closely with relevant teams. Shall ensure proper cleanup of after effect of incidents with a view to eliminating financial exposure and customer dissatisfaction

• Shall adequately document known issues and detailed work-around that can be applied in the case of a re-occurs.

• To adequately report problems resulting from incidents with a view to completely resolve root cause.
  

Event Monitoring

• To ensure timely event detection with a view to averting critical incidents or proactively managing the outcome of such events.

• To ensure that incidents are created for all critical events and escalated by all means necessary to guaranty the shorted resolution timeframe.
  

Implementation/ Configuration Management

• Set up/ Configure settlement, Dispute and Reconciliation applications/servers as deployed by the technology team

• Suggest improvement to the process with a view to making operations better

• Perform user acceptance tests (UAT) for 3rd party integrations

• Provide support to merchants and 3rd party integrators (e.g. CWIPs) integrating to our products

• Maintain high customer satisfaction levels with the projects handled

• Onboard customers on product/application
  

Requirements

Technical

• A Basic understanding of SQL

• Basic understanding of Electronic funds transfer processing

• Understanding of Basic Networking/File Transfer protocol

• An understanding of Basic Linux Command

• A basic understand the concept of Kubernetes

• Basic knowledge of programming languages

• Trace/Data analysis
  

Behavioural

• Collaboration

• Customer focus

• Empathy

• Pro-activity
  

Soft Skills

• Communication

• Interpersonal Skills

• Problem solving

• Critical Thinking
  

Qualification

• BSc or B.Eng. in Computer Science/Business Information Technology

• 5 years of experience in the same or similar role.

• Programming or SQL scripting skills add advantage

• ITIL foundation experience add advantage
  

<