Service Delivery Team Lead

American Tower Africa

Software & Data

Job Description
The Service Delivery Team Lead will manage site assets maintenance programs, both preventive and corrective, to ensure all requirements within scope are fulfilled for optimal performance of deployed assets, provide leadership and direction to the Service Delivery Committees towards timely resolution of identified operational issues. The incumbent will be a highly focused and driven individual, with a meticulous eye for detail, proficient with Microsoft office Excel, and challenged to hit high performance targets that are set to meet project deadlines.
Responsibilities
Essential Duties

• Responsible for Coordinating Preventive & Corrective maintenance programs
• Responsible for coordination of service delivery improvement programs
• Responsible for coordinating ad-hoc interventions for site improvement where required
• Develop and maintain accurate records for assets management
• Develop process to continuously track power efficiencies on all sites and reduce overall generator run hours.
• Responsible for driving timely implementation of recommendations from Energy and Optimization team
• Must be able to manage and drive vendors and field teams on special projects
• Ensure timely and satisfactory closure of issues from the Quality Assurance Desk
• Provide support to Head of Operational Services on other assigned tasks.
• Maintain clear documentation of site assets and functionality, to guide assets deployment
• Assist in the Supplier Performance Evaluation Program.
• Ensure seamless integration of newly acquired sites.
• Provide reports and information as directed by the Head of Operational Services.
Assist with analyzing data, identifying trends and making informed decisions.

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Qualifications
EDUCATION AND EXPERIENCE:

• University degree needed
• Wireless and/or telecommunications operations experience preferred but not essential.
Must have 10 years of Operations & service delivery management relevant experience within multi-disciplined organization.

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