Job Title: Service Delivery Officer
Location: Lekki, Lagos, Nigeria
Experience: 2 - 4 years
Employment Type: Full Time
Monthly Net Salary: 250,000
About the Role
We are seeking a proactive and detail-oriented Service Delivery Officer to support our field sales team and ensure seamless operations. This role will act as a vital link between the sales team, clients, and internal departments ensuring excellent service delivery, customer satisfaction, and overall business growth.
Key Responsibilities
- Coordinate the sales team by managing schedules, documentation, and internal communication.
- Ensure availability and functionality of all sales-related tools, materials, and equipment.
- Provide prompt after-sales support and address client inquiries or complaints professionally.
- Maintain accurate records of financial and operational data; generate periodic reports.
- Process client orders accurately and on time.
- Notify clients of updates, delays, or issues and provide effective resolutions.
- Monitor performance metrics, identify process inefficiencies, and recommend improvements.
Job Requirements
- B.Sc./BA in Business Administration or related discipline (Sales/Marketing certifications are a plus).
- Proven experience as a project coordinator or administrator, ideally in the IT or services industry.
- Technical understanding of software development or web technologies is an added advantage.
- Proficient in Microsoft Office Suite and CRM tools.
- Excellent organizational and multitasking skills with keen attention to detail.
- Strong communication skillsboth verbal and written.
- A team player with integrity, responsibility, and sound problem-solving skills.
Skills:
- Negotiation : Ability to negotiates deals
- Collaboration: Ability to act as a middleman between end user and the technical team
- Documentation: Ability to document transactions and installations materials
- Attention to details: Ability to listen, organize and follow up with prospect request.
- Reporting: Proficiency in excel
- Good communication skill and ability to work under pressure.
Qualified and Interested candidates should send CV to [email protected]
Job Type: Full-time
Pay: ₦200,000.00 - ₦250,000.00 per month
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