Quality Assurance Test Engineer

goghr

Supply Chain & Procurement

Job Description: QA Test Engineer – Customer Support- N eutral British, or American accent

Location: REMOTE

Department: Customer Support & Quality Assurance

Employment Type: Full-time

About the Role

We are seeking Customer Support Specialists with a QA Engineer mindset .

Important: This role requires fluent spoken English with a neutral, British, or American accent for professional, global customer interactions.

This is not only a support position but also a technical quality-oriented role —approaching customer problems like a QA engineer: reproducing issues, testing scenarios, and collaborating with technical teams to ensure sustainable solutions.

Key Responsibilities

• Deliver customer support in fluent English (British/American accent required) via phone, email, and chat.
• Troubleshoot and replicate issues with a QA/test approach , providing clear documentation of steps.
• Escalate validated bugs and feature requests to QA and Engineering teams.
• Identify recurring issues and contribute to product and process improvements .
• Maintain structured knowledge base articles and troubleshooting guides.
• Ensure both technical accuracy and customer empathy in all interactions.

Required Skills & Qualifications

• Accent Requirement: Fluent spoken English with a neutral, British, or American accent .
• Strong analytical and problem-solving ability, preferably with QA/testing exposure.
• Ability to think like an engineer : systematic problem breakdown, reproducibility, and documentation.
• Prior experience in customer or technical support is an advantage.
• Familiarity with ticketing systems and QA tools (Zendesk, Jira, etc.) preferred.
• Patience, professionalism, and clarity in high-pressure customer situations.

Preferred Mindset

• Engineer’s curiosity : driven to uncover root causes.
• Quality-focused : views every issue as an opportunity to enhance the product.
• Customer-first communicator : balances technical detail with clear, empathetic explanations.
  

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