Operations Manager (Field & Service Operations)

Expert Listing

Management & Business Development

About Expertlisting:

At Expert Listing, we are on a mission to revolutionise the real estate landscape through our innovative PropTech platform. We empower individuals to seamlessly buy, sell, rent, and manage properties in a trusted, all-in-one ecosystem. Our commitment is to simplify real estate transactions and create a space where homeowners, buyers, renters, service providers, and industry professionals can connect with confidence.

At Expert Listing, we value:

• Service Excellence: delivering reliable, user-focused solutions.

• Teamwork: collaborating across diverse teams and disciplines.

• Innovation: driving fresh ideas that redefine experience.
  

What we are looking for:

We are looking for an operations manager who is proactive and people-oriented to become a member of our team. Managing daily field operations, recruiting qualified service providers, guaranteeing high-quality service delivery, and building strong community relationships are all part of this role.

What you will do:

Recruit and Onboard Service Providers:

• To find and recruit skilled service providers.

• Guide the service providers through registration, app usage, and training on platform standards.
  

Checks for Verification and Quality:

• Check identification, references, and previous workplace.

• Maintain service quality by conducting routine audits.
  

Training:

• Inform service providers about platform guidelines, professionalism, timeliness, and customer service.

• Plan refresher courses and make sure they comprehend the advantages, subscription procedures, and expansion prospects.
  

Operations Management

• Oversee day-to-day field activities and guarantee efficient service provision.

• Manage the fundamental conflict resolution process between clients and service providers.

• Collaborate with Customer Support to address issues that have been reported.
  

Building Community and Relationships:

• Establish rapport and trust with service providers networks and local communities.

• To enhance operations, get input from clients and service providers.
  

Monitoring Performance:

• Utilise client evaluations and complaints to track the performance of service providers.

• To guarantee compliance, re-verify providers every six months.
  

What We’re Looking For

• Experience in recruitment, field operations, or workforce management (experience with riders management is a plus).

• Strong communication and relationship-building skills.

• Organized, proactive, and able to manage multiple tasks.

• Familiarity with Lagos terrain and ability to connect with local communities.

• Ability to thrive in a fast-paced, growing startup environment.
  

Why Join Us?

• Join us and become part of a dynamic, mission-driven startup. Here, your skills, ideas, and passion will play a crucial role in transforming the property experience for millions of people.

• Work closely with an ambitious, supportive, and forward-thinking team.

• Competitive compensation and career growth opportunities.
  

Requirements

• Bachelor’s degree in any field (vocational training, social sciences, or business-related fields preferred)

• 3–5 years experience in field operations, community engagement, vocational training, or similar roles

• Experience working with technical service providers is a strong advantage.

• Familiarity with Lagos neighborhoods and ability to travel across zones (mainland and island)

• Strong verbal communication skills

• Proficiency in smartphone or tablet use for data collection (e.g., Google Forms, CRM tools or on-boarding apps)
  

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