Business Development Operations Manager

Foodhutz

Sales

About FoodHutz

FoodHutz is the first-of-its-kind food tech platform operating in both the UK and Nigeria , offering both food delivery and table reservations through a seamless digital ecosystem. We’re building a community-powered network that connects customers with diverse local restaurants—whether they want to dine in, take out, or order at home.

Role Overview

We are hiring a high-impact Business Development & Operations Manager to fuel FoodHutz's growth and operational excellence across multiple cities. This role goes beyond spreadsheets—it's about building scalable systems , acquiring the right partners , and orchestrating day-to-day logistics to ensure service quality and long-term success.

You will design and execute strategies that drive user acquisition, merchant satisfaction, rider efficiency, and market dominance.

Key Responsibilities
? Business Growth & Revenue Strategy

• Define and execute ambitious growth strategies targeting new markets , merchant verticals , and food segments .
• Drive city-by-city launch models and rollout playbooks for expansion.
• Develop data-driven sales funnels , pipeline forecasts, and win/loss analyses.
Deliver growth KPIs: order volume, GMV, bookings, merchant retention, and CAC.

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?️ Operations Management

• Manage and scale daily business operations across delivery, reservations, customer service, and logistics.
• Build dashboards and SOPs for merchant onboarding , order routing, SLA tracking, and issue resolution.
• Collaborate with product and engineering to improve the automation of operations .
  
  

?️ Vendor (Merchant) Onboarding Strategy

• Create and manage a structured merchant onboarding framework —from pipeline to platform activation.
• Develop merchant materials: training kits, menu guides, image upload templates, SLA agreements.
• Launch in-platform support systems for real-time assistance and operational training.
Ensure merchant success metrics: order frequency, service uptime, and review scores.

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? Rider Fleet & Logistics Operations

• Lead rider recruitment, background checks, training, and onboarding workflows.
• Build a dispatch strategy with clear routing algorithms , incentives , and compliance monitoring .
• Set up performance reviews for rider efficiency, drop rates, delivery timing, and customer satisfaction.
Coordinate with third-party logistics (3PL) partners where necessary.

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? Sales Strategy & Execution

• Build an in-depth B2B and B2C sales strategy : prospecting, lead qualification, CRM flow, objection handling.
• Design commission structures, referral incentives, and upselling tactics for vendor and rider signups.
Set clear KPIs for your team including merchant growth, conversion timelines, and customer acquisition cost.

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? Leadership & Team Management

• Hire, train, and mentor sales reps, account managers, rider ops agents, and support personnel.
• Create a performance culture with regular 1:1s, feedback loops, and aligned KPIs.
Collaborate cross-functionally with product, engineering, and marketing to execute projects.

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? Tracking, Analytics & Insights

• Own end-to-end dashboards tracking business health, revenue performance, customer lifetime value, and operational bottlenecks.
Present regular insights and recommendations to the CEO and board for data-led decisions.

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? Food Events & Pop-Ups Management

• Plan and manage branded food events , merchant showcases , and community activations to boost awareness.
• Build partnerships with local venues, influencers, and councils for high-impact visibility.
Turn events into lead generators for both vendors and users.

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Requirements
✅ Must-Haves:

• Track record of launching or scaling a startup or new business unit from scratch.
• 5+ years experience in business development , operations , or strategy , ideally in food delivery , logistics , or tech-driven marketplaces .
• Hands-on knowledge of CRM tools , sales automation , and operational dashboards.
• Experience building and scaling teams across multiple business functions.
Strong project management, execution speed, and attention to operational detail.

• Nice to Haves:

• Prior experience in restaurant tech , cloud kitchens , rider logistics , or hospitality SaaS .
• Experience in community or event-driven marketing .
• Familiarity with UK & Nigerian food delivery landscapes .
• Working knowledge of API-driven or platform-enabled B2B ecosystems.
  
  

Why Join FoodHutz?

• Be part of a pioneering startup in food logistics and digital hospitality.
• Work directly with founders and influence strategic decisions.
• Grow with us across borders—UK, and Nigeria.
Build something that connects people, supports local businesses, and celebrates food culture.

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#WeAreFoodHutz

#StartupCareers #FoodDeliveryTech #MarketplaceOps #RestaurantGrowth #LogisticsLeadership #BusinessDevelopment #RiderManagement #VendorOnboarding #UKStartups #NigerianTech #FoodHutzRevolution #OperationalExcellence

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