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Officer, Client Service

Standard Bank
Lagos, Lagos State
Full time
1 day ago
Job Overview
Business Segment: Corporate & Investment Banking
Location: NG, LA, Lagos, Walter Carrington Crescent
Job Type: Full-time
Job Ref ID: 80444299A-0001
Date Posted: 8/28/2025

Job Description

To ensure that the needs of clients, both existing and prospective, are adequately satisfied. To respond to clients’ queries received via telephone, emails or during meetings with walk-in clients.

Job Responsibilities

Responsible for attending to walk-in and call-in clients and ensuring that their needs are adequately met in a professional, courteous and efficient manner.
Providing error free and timely information to clients.
Respond to clients’ enquiries via email within 24 hours.
Cross-selling of products of the Group
Responsible for ensuring that the Company’s products are not mis-understood by the clients.
Direct development of client customized solutions
Ensures that MUD – Material Unusual and Difficult transactions/clients are delegated upwards.
Qualifications
University Degree in Economics, Business Administration or related fields

Experience

Understanding of the capital market & its operations, products and services
2 - 3 years' experience in the customer service industry/unit preferrably in a Stockbrocking firm.
Additional Information

Behavioural Competencies:
Understanding People
Articulating Information
Interacting with People
Establishing Rapport
Exploring Possibilities

Technical Competencies:
Banking Process & Procedures
Customer Understanding
Product Knowledge
Active Listening
Query Resolution

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]
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