Position: NYSC Retail Associate (Stockroom & Fulfillment)
Overall Purpose:
Ensure seamless stockroom operations and efficient online/WhatsApp order fulfillment while supporting in-store customer service and upholding the brand' standards.
Key Responsibilities:
1. Stockroom & Inventory Management:
- Receive, unpack, and accurately process incoming shipments; inspect for damages.
- Organize stockroom for optimal efficiency (categorising, labelling, secure storage).
- Conduct daily stock counts, cycle audits, and report discrepancies.
- Maintain meticulous inventory records and support shrinkage prevention efforts.
2. Online/Whatsapp Order Fulfilment:
- Process and pack online/WhatsApp orders promptly for pickup/delivery.
- Coordinate with couriers and manage delivery logistics.
- Update order statuses in real-time and resolve fulfilment issues (e.g., goods in and goods out ledger).
- Ensure all orders align with the brand's presentation (packaging, notes).
3. Customer Service & Retail Support:
- Assist shop-floor staff during peak hours: customer service, answer queries, process POS transactions, and locate products.
- Retrieve stockroom items for customers and staff requests.
- Maintain store standards: restock shelves, tidy displays, and uphold visual guidelines.
4. Operational Compliance:
- Adhere to safety, security, and loss prevention protocols in stockroom/shop areas.
- Report maintenance issues (e.g., faulty equipment) immediately.
- Follow company policies for returns, exchanges, and damaged goods.
Required Skills & Competencies:
- Logistics Aptitude: Strong organizational skills for inventory/order management.
- Tech Proficiency: Comfort with POS systems, inventory software, WhatsApp Business, and basic e-commerce platforms.
- Customer Focus: Friendly, solution-oriented approach for in-person/digital interactions.
- Precision: Attention to detail in order accuracy, labelling, and record-keeping.
- Adaptability: Seamlessly switch between back-of-house tasks and customer-facing duties.
- Team Collaboration: Coordinate with managers, sales staff, and delivery partners.
- Physical Stamina: Lift/move stock and stand for extended periods.
Required Qualifications & Experience:
- High school diploma or equivalent.
- 1+ year in stockroom/inventory management, e-commerce fulfilment or retail operations.
- Experience with WhatsApp-based sales/order processing
- Familiarity with retail POS systems and inventory software.
- Customer service experience (retail/hospitality preferred).
- Focus is logistics, fulfilment, and flexible sales support.
Job Type: Full-time
Pay: ₦150,000.00 - ₦200,000.00 per month
Application Deadline: 22/08/2025