Job Title: National Sales Manager (White Goods /Home appliances)
Location: Lagos, Nigeria
Role Overview:
We are hiring for our client a National Sales Manager who will monitor warranty claims, handle customer complaints, manage the repair or replacement of products and ensure overall customer satisfaction.
Job Description:
- Develop and implement effective aftermarket service strategies
- Oversee the processing of warranty claims and customer complaints
- Design and monitor framework for the repair or replacement of defective products
- Design / Improve standard operating procedures for the Service Team
- Ensure the maintenance of accurate records of all after-sales services
- Train and oversee the performance of the customer service team
- Coordinate with vendors and suppliers for parts and service support
- Ensure compliance with all relevant regulations and quality standards
- Devise innovative ways to develop strong customer relationships to enhance brand loyalty
- Monitor and report on after-sales services performance and metrics
Requirements
- Proven work experience in aftersales service management or similar role
- Service experience in white goods industry is preferred, but not mandatory
- Excellent understanding of customer service and experience in managing a team
- Strong organizational and leadership skills
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and high-volume workload
Mode of Application
Qualified and interested candidates should send CVs to [email protected]
Job Type: Full-time
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