Key Responsibilities:
E-Commerce & Online Sales Operations
- Manage the pharmacy's e-commerce platform (website, Instagram shop, WhatsApp catalogue)
- Upload and update product listings with accurate pricing, descriptions, and inventory status.
- Process and fulfill online orders: confirm availability, coordinate packaging, arrange delivery or pick-up.
- Track all online sales and maintain an accurate order log.
- Provide after-sales support for returns, complaints, and refunds.
- Collaborate with the inventory and cashier teams to ensure real-time stock and pricing accuracy online.
- Monitor online customer behavior and suggest improvements to the buying experience.
Customer Service (Online & Offline)
- Serve as the primary point of contact for all customer inquiries via social media, WhatsApp, phone, and in-store.
- Respond promptly and professionally to all messages, questions, and feedback.
- Maintain a customer response log and ensure all inquiries are resolved within set timelines.
- Follow up with customers after purchases to ensure satisfaction and encourage repeat business.
- Handle online reviews, complaints, and queries with empathy and professionalism.
- Ensure that all customer-facing digital platforms reflect Denam Pharmacy’s brand voice and service standards.
Marketing, Promotions & Social Media
- Plan and execute monthly digital marketing campaigns for product launches, discounts, and health awareness.
- Design graphics and video content using Canva or similar tools for Instagram, WhatsApp, Facebook, and flyers.
- Develop and manage the monthly social media calendar.
- Create engaging health tips, educational posts, and seasonal campaigns to drive customer interaction.
- Collaborate with pharmacists and nurses to highlight wellness products, supplements, and OTC offerings.
- Promote loyalty programs, referral campaigns, and community initiatives.
Brand Management & Reporting
- Monitor key performance metrics: sales conversions, social media engagement, customer retention.
- Suggest strategies for customer retention, upselling, and brand expansion.
- Keep the pharmacy’s digital presence professional, informative, and aligned with the brand voice.
- Prepare weekly reports on marketing performance, customer feedback trends, and e-commerce activities.
Qualifications and Experience:
- HND/BSc in Marketing, Mass Communication, Business Administration, or related field.
- 2–3 years of experience in digital marketing, e-commerce, or customer service (preferably in retail or healthcare).
Skills & Competencies:
- Strong customer service skills with a warm and professional demeanor
- Tech-savvy with hands-on experience in Instagram, Facebook, WhatsApp Business, Canva, and e-commerce platforms
- Strong written and verbal communication
- Creativity in content development and product promotion
- Analytical mindset to track performance and improve engagement
- Organizational skills and ability to multitask under pressure
Job Type: Full-time
Pay: ₦150,000.00 - ₦200,000.00 per month
Application Deadline: 06/06/2025
Expected Start Date: 13/06/2025
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