IT Admin Officer

The Clenn and Peak Co.is a forward?thinking Human Resources and Management Consultancy dedicated to helping organizations attract, develop, and retain top talent while building efficient structures for sustainable growth. With years of experience across multiple industries, we provide tailored solutions that align people, processes, and performance with our clients’ strategic goals.

We are recruiting to fill the position below:

Job Position: IT Admin officer

Job Location: Uyo, Akwa Ibom
Employment Type: Full-time

Summary of Responsibilities

• The IT Administrator is responsible for managing the Project’s IT infrastructure, ensuring system security and efficiency, maintaining the company website, CCTV, internal and external communication channels, and overseeing digital presence.
• The role involves troubleshooting hardware and software issues, managing networks, developing or updating websites, and aligning digital tools with organizational goals.
• This position requires a proactive approach to ensure seamless operations and effective digital presence.

Requirements
Critical success factors:

• Ability to troubleshoot and resolve network, hardware, and software issues promptly.
• Proficiency in configuring, managing, and maintaining IT infrastructure, devices, servers, and operating systems.
• Strong web development skills, including front-end and back-end proficiency.
• Ensuring high system availability and reliability with minimal downtime.
• Regular security audits and addressing risks to maintain a secure IT environment.
• Effective implementation of IT security policies and procedures.
• Providing timely technical support to employees and managing IT support tickets efficiently.
• Training staff on safe usage of IT systems and webmail to ensure optimal utilization.
• Maintaining an effective company website with up-to-date content and seamless functionality.
• Managing social media accounts to ensure a positive online presence.
• Efficient procurement, installation, and maintenance of hardware/software assets.
• Strategic planning for IT upgrades and cost management to align with organizational goals.
• Staying updated on emerging technologies to recommend tools that enhance workflows or improve processes and developing innovative solutions for automation of repetitive tasks.
• Working effectively with internal teams, external vendors, and stakeholders to align IT solutions with business objectives.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines for IT-related projects.

Responsibilities
Main duties
IT Administration:

• Install, configure, and maintain hardware (computers, printers, servers) and software (operating systems, productivity tools).
• Resolve technical issues (e.g., connectivity errors, software glitches) promptly to minimize downtime.
• Implement firewalls, antivirus solutions, and encryption to protect against cyber threats.
• Provide technical assistance to staff via email, phone, or in-person.
• Track IT equipment (e.g., laptops, servers) and manage procurement or disposal.
• Ensure adherence to IT policies, data privacy regulations (e.g., GDPR), and organizational standards.
• Schedule regular backups of critical data and test recovery processes.

Network Management:

• Configure, manage, and maintain the company’s network and IT infrastructure and devices.
• Troubleshoot and resolve network, hardware, and software issues promptly.
• Install, configure, and maintain servers, operating systems, software applications, and webmail.
• Monitor traffic for vulnerabilities (e.g., unauthorized access) and implement intrusion detection systems.
• Ensure high system performance, availability, and reliability.
• Implement and enforce IT security policies and procedures.
• Perform regular security audits and assessments, addressing potential risks.

Staff Support & Training:

• Provide technical support to employees and manage IT support tickets for timely resolution.
• Train staff on the safe usage of IT systems, software, and webmail.
• Assist new employees with IT setup (e.g., email accounts, device configuration).

Procurement & Asset Management:

• Oversee the procurement, installation, and maintenance of hardware and software assets.
• Negotiate and manage contracts with IT vendors (e.g., software providers, ISPs).

Website Development and Maintenance:

• Create or update websites using HTML/CSS, JavaScript, and CMS platforms (e.g., WordPress, Drupal).
• Ensure website content is accurate, up-to-date, and aligned with branding guidelines.
• Improve website visibility through keyword research, meta tags, and mobile responsiveness.
• Monitor website traffic using tools like Google Analytics to identify trends.
• Integrate plugins, APIs, or payment gateways (e.g., e-commerce functionality).
• Ensure websites function seamlessly on smartphones and tablets.

Social Media Management:

• Manage the company’s social media accounts and ensure effective and positive online presence.
• Develop engaging content (posts, updates) aligned with organizational goals.
• Monitor and respond to social media inquiries or comments.

Innovation & Improvement:

• Research tools like AI, automation, or cloud solutions to enhance workflows.
• Develop scripts or tools to streamline repetitive tasks (e.g., data entry).
• Address user feedback to improve IT services or website functionality.

Health & Safety:

• Ensure IT equipment meets ergonomic and safety standards.
• Document and escalate IT-related safety incidents (e.g., overheating hardware).

Reporting & Documentation:

• Maintain records of system updates, backups, and resolved issues.
• Submit summaries of IT performance, website metrics, and user feedback.

Requirements and Key Competencies

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Experience: At least 4 years in IT administration and web development.
• Proficiency in HTML/CSS, JavaScript, and CMS platforms (e.g., WordPress).
• Knowledge of networking protocols (TCP/IP), cybersecurity frameworks, and cloud services (AWS, Azure).
• Experience with database management (MySQL, SQL Server).
• Problem-solving, communication, adaptability, and attention to detail.
• Strong grasp of IT systems, web development, and cybersecurity.
• Ability to work with non-technical teams to align IT solutions with business goals.
• Anticipate and resolve issues before they escalate.

Method of Application
Interested and qualified candidates should forward their Resume to: [email protected] using the Job Position as the subject of the mail.