Information Technology Support Officer

Ultimcred Limited

Software & Data

IT SUPPORT OFFICER

Industry: Fintech

Job Type: Full time (Onsite)

Location: Aleshinloye, Ibadan

Salary: NGN180,000 (Gross)

Work days: Monday to Friday and 2 Saturdays in a month (9am - 5:30pm)

Benefits: HMO, transport & food allowance

Job Description:

• Respond to and resolve technical support requests from staff. This includes network, Software, and hardware problems.
• Perform diagnostics and troubleshoot network connectivity, configuration, and performance issues.
• Repair and maintain laptops and other computer hardware as needed.
• Monitor and maintain IT systems to ensure optimal performance and reliability.
• Perform routine system updates and patches as required
• Provide exceptional customer service by addressing and resolving technical issues efficiently and professionally.
• Work closely with other IT team members to address complex issues and implement improvements.
• Coordinate with external vendors for specialized technical support when necessary
• Train staff on basic IT procedures and troubleshooting techniques.
Prepare daily reports on all task done.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience of 1-2 years in a technical support role, preferably in a call center environment
• Strong knowledge of Networking and network troubleshooting skills, including connectivity, router configuration (preferably Mikrotik router), and performance problems.
• Ability to repair and maintain laptops and other computer hardware.
• Familiarity with Windows operating systems and software applications.
• Experience with support ticketing systems and remote desktop tools.
• Excellent verbal and written communication skills.
• Ability to explain technical issues in a clear and understandable manner.
• Strong analytical and problem-solving skills with a proactive approach to resolving issues.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong commitment to providing high-quality support.
High ethical standards, Trustworthy and result-focused

Apply here: https://forms.gle/uotu3Bsfbfwudqhu9

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