Position: B2B Customer Service Representative 150-200k
Location: Lagos, Nigeria
Employment Type: Full-Time
About Pharmarun:
Pharmarun is an innovative platform that provides fast and easy access to medication by connecting businesses, healthcare professionals, and end users with a network of pharmacies, logistics providers, and finance partners. We are dedicated to improving healthcare delivery across Africa through technology-driven solutions.
We are looking for a knowledgeable and proactive B2B Customer Service Representative to join our team. The ideal candidate will have a solid background in pharmacy or healthcare, a strong understanding of medications, and experience with HMO billing portals.
Key Responsibilities:
- Order Management and Client Support:
- Process and manage orders from B2B clients (e.g., HMOs, hospitals, and corporate partners).
- Verify prescription details, ensure accurate product selection, and resolve issues related to orders.
- Serve as the primary point of contact for B2B customers, addressing inquiries and providing timely solutions.
- Medication Knowledge and Expertise:
- Leverage your pharmacy background to provide informed support on medication availability, pricing, and alternatives.
- Offer guidance on medication substitutions in collaboration with partner pharmacies and clients.
- Assist in ensuring prescriptions are filled accurately and in compliance with regulatory standards.
- HMO Portal and Billing Support:
- Navigate HMO billing portals efficiently to manage approvals, claims, and reimbursements.
- Collaborate with HMOs to resolve billing discrepancies and ensure timely processing.
- Maintain accurate records of transactions, approvals, and customer interactions.
- Customer Service Excellence:
- Provide outstanding customer support by actively listening to client needs and resolving complaints effectively.
- Maintain professional communication standards, both written and verbal, across all touchpoints.
- Proactively follow up with clients to ensure satisfaction and build long-term relationships.
- Team Collaboration and Reporting:
- Work closely with the vendor operations, logistics, and inventory teams to ensure seamless order fulfillment.
- Escalate unresolved issues to the appropriate teams and follow through until resolution.
- Prepare and submit daily, weekly, and monthly reports on client interactions, order fulfillment, and recurring challenges.
Requirements:
- Educational Background: Diploma or certification as a Pharmacy Technician, Pharmacy Assistant, or related healthcare qualification.
- Experience: Minimum of 2 years in a customer service role within the pharmacy, healthcare, or HMO industry.
- Knowledge:
- Strong understanding of medications, prescriptions, and pharmacy operations.
- Familiarity with HMO billing processes and portals (e.g., claims, pre-authorizations).
- Skills:
- Excellent communication and interpersonal skills.
- Problem-solving mindset with attention to detail.
- Proficient in using CRM tools, Microsoft Office, and other relevant software.
- Attributes:
- Ability to work collaboratively in a fast-paced environment.
- Strong organizational and multitasking skills.
Passion for providing exceptional service and improving healthcare access
Job Type: Full-time
Pay: ₦150,000.00 - ₦250,000.00 per month
