The role is responsible for the company’s overall leadership and communication experience and interactions for the customer lifecycle.
Key Accountabilities/Responsibilities :
Developing and implementing the customer experience budget, strategy, plans, and KPIs for optimization and revenue growth across the customer lifecycle.
Leading and overseeing the customer experience teams dedicated to improving user experience across various platforms and touchpoints.
Consistently educating employees and internal teams on the importance of understanding customers, their motivations, buyer’s journey, and customer life cycle.
Seeks to invest in and improve employee engagement to enhance the level of service delivered to customers.
Empowering employees to make customer-centric decisions and increasing leadership’s understanding of their employee experiences and needs.
Education Requirements:
Bachelors and Master's Degree in Business Administration, Marketing, or related field with relevant professional qualifications.
Work Experience & Skills Requirements :
Minimum of 10+ years of cognate experience in Customer Experience or Marketing
4 years at the senior management level
Possess a strong understanding of Customer Experience strategies and initiatives
Sound knowledge and understanding of the Telecommunication industry
Job Types: Full-time, Permanent
Pay: ₦1,200,000.00 - ₦1,800,000.00 per month
Application Deadline: 15/06/2025
