Guest Relations Officer

E-Hotels Transit Bnb Limited

Hospitality & Leisure

• Welcome guests upon arrival with a warm, professional greeting.
• Assist guests with check-in/check-out procedures and escort VIPs to their rooms.
• Provide accurate information about hotel services, amenities, room features, and local attractions.
• Handle guest complaints and feedback efficiently, escalating issues when necessary.
• Maintain regular contact with guests to ensure satisfaction throughout their stay.
• Coordinate with housekeeping, maintenance, food & beverage, and other departments to fulfill guest requests.
• Make reservations for dining, spa treatments, transportation, or entertainment upon guest request.
• Manage guest records and preferences to provide a personalized experience for repeat visitors.
• Promote hotel loyalty programs, upgrades, and special offers.
Follow up on guest feedback post-stay to build long-term relationships.

• Diploma or degree in Hospitality Management or a related field.
• Minimum 1–2 years of experience in hotel front office or guest services roles.
• Strong communication and interpersonal skills with a customer-first mindset.
• Fluency in English; knowledge of other languages is an added advantage.
• Professional appearance and demeanor.
• Familiarity with hotel property management systems (e.g., Opera, Fidelio).
• Ability to handle stressful situations calmly and efficiently.
Strong organizational and multitasking abilities.

• Hotel-based position with direct guest interaction.
• Rotational shifts including weekends, evenings, and holidays.
• Fast-paced, service-oriented environment.