Job Description
Responsibilities:
- Welcome patients and visitors warmly and professionally.
- Manage front desk operations including check-ins, bookings, and inquiries.
- Handle incoming and outgoing calls, emails, and WhatsApp messages.
- Schedule appointments using clinic records or scheduling software.
- Maintain patient records and ensure confidentiality.
- Assist with billing, invoice printing, and payment confirmation.
- Keep the reception area tidy, presentable, and stocked with basic supplies.
- Coordinate with medical staff and admin team to ensure smooth operations.
- Support marketing efforts by informing patients about ongoing offers or services.
- Take note of daily appointments, follow-ups, and escalations for management.
Requirements:
- OND/HND/BSc in any discipline.
- 1-2 years experience in front desk, customer service, or admin roles.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Word, Excel, and Whatsapp for business.
- Calm, courteous, and patient with people.
- Good dress sense and professional appearance.
- Familiarity with clinic or hospital settings is an added advantage.
- Must live within or close to Lekki-Ajah axis.
Job Type: Full-time
Pay: ₦75,000.00 - ₦150,000.00 per month
Ability to commute/relocate:
- Lekki: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- customer service: 1 year (Preferred)
Location:
- Lekki (Preferred)
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