Front Desk & Administrative Assistant

tresse haircare

Admin & Office

Responsibilities:

• Respond to calls, WhatsApp, and messages professionally and promptly
• Manage appointment bookings, confirmations, and follow-ups
• Handle walk-ins and guide clients through service check-in and check-out
• Follow up with clients who missed appointments or haven’t visited recently
• Maintain organized records of employee data, income, expenses, and other administrative documents.
• Maintain digital and physical documentation for internal and client use
• Upload payment receipts, inventory usage, and daily logs to Drive
• Take accurate meeting minutes and circulate summaries as needed
• Maintain updated logs for staff attendance, absences, and shift coverage
• Monitor stock levels and assist with the procurement of office and service supplies, coordinating with vendors to ensure timely restocking
• Submit daily and weekly reports to the Admin Manager
• Notify the Admin Manager of client feedback or stock gaps
• Assist with printing, labeling, scanning, and maintenance of the office filing system
• Support during campaigns, pop-ups, or special salon events
• Clients receive prompt, clear communication and feel warmly attended to
• Daily admin tasks and documentation are complete, organized, and submitted on time
• Supplies and inventory are well-stocked, properly tracked, and replenished without delays
• Internal reports and information flow smoothly between teams
The front desk area is professional, clean, and always guest-ready

Requirements:

• Minimum of 1 year of experience is required
• BSc. Degree in a relevant course of study