Franchise Administrator - Edenvale

Job Description: Franchise Administrator – Longmeadow, Edenvale

ACDC Dynamics a leading manufacturer, importer, and distributor of quality products in the electrical, electronics, pumps, and tools industry is looking for an experienced and Dynamic Franchise Administrator for our head office in Edenvale.

Purpose of the Role

The Franchise administrator will play a crucial role in providing comprehensive support to the Franchise Channel Manager and ensuring the smooth operation of administrative processes. This dynamic position requires a proactive and organized individual capable of handling a wide range of tasks with precision and discretion.

Key Performance Areas

• Manage daily ticketing system by attending to all queries and ensure they are actioned timeously
• Ensuring all quotes follow ups are done and following up accordingly on report shared weekly
• Ensuring all Owner managed stores Min/Max orders are completed once a week
• Relationship and co - operation with internal sales team and other departments when there is an additional project being rolled out
• Assisting as and when needed with resolving Complaints when direct manager is off/ not in
• Assisting with opening of new stores by assisting manager in creating quotes and any additional requirements Mario asks at the time which will vary from store to store
• Assist with marketing strategies & execution of ACDC Head Office campaigns in alignment with Franchisor requirements – quarterly special roll outs, new campaign roll outs from Express or Dynamics
• Follow up on “FE Sheet” back orders
• Following up and liaising with contacts for special projects
• Resolving complaints as and when required in the instance that the manager is not on duty or in meetings (offering assistance in coordinating)
• Stand in for team members when absent (Franchise Internals)