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Customer Technical Support

Alpha CX
Lagos, Lagos State
Full time
1 day ago

Customer Technical Support (Remote)

Location: Lagos

Company: ALPHA-CX

Are you passionate about customer service and tech support? We’re looking for a Customer Technical Support Representative to join our growing team at Alpha-CX. This is an onsite role for someone who is tech-savvy, confident in handling customer interactions, and ready to grow in a fast paced environment.

RESPONSIBILITIES

*Provide technical support to customers via email, chat, or phone

*Troubleshoot and resolve hardware/software issues, including security camera systems

*Work closely with internal teams to resolve issues and improve the customer journey

*Follow company policies to ensure smooth and high-quality service delivery

What We’re Looking For:

✅ Fluency in English (both written and spoken)

✅ Previous Technical Support experience (mandatory)

✅ Bachelor’s degree (mandatory)

✅ Strong communication and interpersonal skills

✅ Familiarity with technology and customer service tools

✅ Experience with security cameras is preferred.

To Apply:

Submit your CV and a 1-minute introductory video (briefly explaining your experience and skills) through the form below:

https://forms.gle/MYBCz4df73SmmfFT6

Note: Applications without the filling the form will not be considered.

Job Type: Full-time

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