Customer Service Officer

RYNO Toyota Limited, an Automotive Sales & Service for Toyota, is recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Central Business District, Abuja (FCT)
Employment Type: Full-time

Job Overview

• At RYNO, we are committed to providing exceptional service and support to our customers.
• We believe in creating a positive and satisfying customer experience at every touchpoint.
• We are currently seeking a friendly and dedicated Assistant Customer Care Representative to join our team and contribute to our mission.

Responsibilities

• Respond to customer inquiries via phone, email, and chat; provide accurate information and assistance.
• Identify and resolve customer issues promptly; escalate complex problems to senior staff or relevant departments.
• Develop a deep understanding of the company’s products and services to provide informed assistance to customers.
• Gather customer feedback and report recurring issues to help improve products and services.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
• Maintain detailed records of customer interactions and transactions; document all inquiries, complaints, and actions taken.
• Work hand in hand with the sales manager and other team members as needed; contribute to a positive team environment.
• Suggest improvements to customer service, sales and workshop team and help implement best practices.

Requirements

• Bachelors degree or OND in mass communication or equivalent; additional education or training in customer service is a plus.
• 3 years+ experience in a customer service role.
• Relevant certifications or training in customer service (preferred).
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Strong problem-solving abilities and attention to detail.
• Ability to handle difficult situations with patience and professionalism.
• Good organizational skills and ability to multitask.
• Familiarity with customer service software and tools.
• Friendly and empathetic demeanor.

What we Offer

• Competitive salary and benefits.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject of the email.