Customer Service Delivery Officer

Sigma Consulting Group

Location: Lekki, Lagos, Nigeria
Experience: 2-4 years
Industry: Telecommunications
Employment Type: Full-Time
Monthly Net Salary: 250,000
About The Role
We are seeking a proactive and detail-oriented Customer Service Delivery Officer to support our field sales team and ensure seamless day-to-day operations. This role serves as a critical liaison between the sales team, clients, and internal departments ensuring high-quality service delivery, customer satisfaction, and business continuity.
Key Responsibilities

• Coordinate the sales team by managing schedules, documentation, and internal communication.
• Ensure availability and proper functioning of all sales-related tools, materials, and equipment.
• Provide prompt and professional after-sales support; address client inquiries or complaints efficiently.
• Maintain accurate records of financial and operational data; prepare periodic performance reports.
• Process client orders with accuracy and ensure timely fulfillment.
• Notify clients of relevant updates, delays, or issues, and provide timely resolutions.
Monitor service performance metrics, identify inefficiencies, and recommend process improvements.

• 
  

Job Requirements

• B.Sc./BA in Business Administration or a related discipline (Sales/Marketing certifications are an added advantage).
• Proven experience as a Project Coordinator, Service Administrator, or similar role preferably in the IT, telecom, or service industry.
• Technical understanding of software development or web technologies is a plus.
• Proficiency in Microsoft Office Suite and CRM platforms.
• Excellent organizational and multitasking skills with strong attention to detail.
• Strong communication skillsboth verbal and written.
A team player with integrity, accountability, and sound problem-solving skills.

• 
  

Benefits

• Competitive net monthly salary of 250,000
• Health insurance coverage
• Pension contributions
• Career growth and professional development opportunities
• Collaborative and supportive work culture
Ongoing training and performance-based bonuses

• 
  

How To Apply
Interested and qualified candidates should submit their updated CV and a brief cover letter to:
https://www.mysigma.io/jobs/service-delivery-officer/
Subject Line: Service Delivery Officer Lekki
<