Customer Care Officer*
Job Summary:
We're seeking a people-oriented Customer Care Officer to ensure customers have a positive experience with our company. The successful candidate will possess strong communication skills, problem-solving abilities, and a customer-centric approach.
Key Responsibilities:
1. Respond to customer inquiries and resolve issues.
2. Provide excellent customer service and support.
3. Analyze customer feedback and identify areas for improvement.
4. Develop and implement strategies to improve customer satisfaction.
5. Collaborate with cross-functional teams to drive customer-centric initiatives.
Requirements:
1. Strong communication and interpersonal skills.
2. Excellent problem-solving and analytical skills.
3. Customer-centric approach and empathy.
4. Ability to work in a fast-paced environment.
5. Strong understanding of customer service principles.
Job Type: Full-time
Pay: From ₦100,000.00 per month