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Client Service Executive
6th Sense Marketing & Communications Ltd
Marketing & Communications
Lagos Full Time
Advertising, Media & Communications NGN 150,000 - 250,000
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Job Summary
We are seeking a smart, dedicated, and loyal Client Service Executive to serve as a vital link between our company and our clients. The ideal candidate will be responsible for delivering exceptional service, maintaining strong client relationships, and ensuring all client needs are met with professionalism and efficiency.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Serve as the primary point of contact for assigned clients, addressing inquiries, concerns, and service requests in a timely and courteous manner.
- Build and maintain strong, long-lasting relationships with clients based on trust, responsiveness, and reliability.
- Understand client needs and provide tailored solutions and support to enhance their overall experience.
- Coordinate with internal departments (sales, operations, finance, etc.) to ensure client requirements are delivered accurately and efficiently.
- Manage client accounts and ensure all service commitments are met or exceeded.
- Maintain accurate records of client interactions, service issues, and resolutions in CRM or relevant platforms.
- Monitor client satisfaction and actively seek feedback for continuous improvement.
- Assist in onboarding new clients and ensuring a smooth handover from sales to service.
- Identify opportunities to upsell or cross-sell services where relevant and beneficial to the client. Uphold the company’s values and act with integrity, confidentiality, and professionalism at all times.
Requirements:
- Minimum of 3 years experience
- BSc. Degree in a relevant course of study
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